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We want you to be happy with your purchase. If you need a return or refund, please refer to the policy below.
1. Return Conditions
Return requests should be made within 14 days of receiving the item;
Items should be in original condition, unused, with all original packaging and tags attached;
The following items are not accepted for return: customized items, underwear, discounted items, etc.
2. Return Process
Please contact us at returns@catballistic.com with your order number and reason for return. We will process a refund after we receive and confirm the returned item.
3. Refunds
Refunds will be made to your payment account. Processing time may vary depending on the payment method, usually 7-14 business days.
4. Shipping Costs
Return shipping costs are borne by the customer unless there is a quality problem with the item.
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