The following FAQs are common concerns of our customers before purchasing a product.
If you have other questions, please just send it to catballistic1688@gmail.com.

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If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre-Sale Questions

Yes. All our garments are designed for dynamic outdoor performance, including hiking, trail running, climbing, and tactical training.

We provide standard sizes ranging from XS to XXL. Please refer to the Size Guide on the product page for detailed measurements and fit tips.

Yes. We offer global shipping with free shipping available for qualifying orders depending on region and order amount.

Our products feature dual-layer moisture-wicking fabric, high hydrophobic surface treatment, and dynamic temperature regulation knit structures.

Yes. We offer a 15-day return and exchange policy for size-related issues, provided the item is unworn and in original condition.

Yes. Free standard shipping is available on orders over the minimum threshold, depending on your region. See our Shipping Policy for details.

Our outdoor clothing is designed with unisex fits in mind, but we also specify gender-specific fits on each product where necessary.

Yes. We provide a 60-day warranty for manufacturing defects. Please contact us with proof of purchase and photos of the issue.

Yes. Once your order is shipped, you’ll receive a tracking number via email to monitor delivery status in real-time.

Please contact our support team within 3 days of receiving the item with clear photos or video evidence. We’ll arrange a replacement or refund.

Technical Questions

Currently, we do not offer customization for individual customers. However, we do accept bulk customization requests for wholesale partners.

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and other secure payment methods supported by Shopify.

Yes, orders can be cancelled within 12 hours of placement. Please contact our support team as soon as possible.

Yes. Our performance fabric allows rapid moisture transfer and enhanced airflow to keep your body cool and dry.

Yes. Our long sleeves and lightweight outerwear offer effective UV protection suitable for summer outdoor environments.

No. The fabric is engineered with a soft cotton-like touch and quick-dry structure to avoid stickiness and discomfort in hot weather.

Yes. Our unique radial-knit construction helps trap warmth when needed and improves ventilation when body temperature rises.

Yes. Our tops are designed to be worn as base layers or standalone garments, depending on the activity and weather condition.

No. All garments are pre-shrunk and tested for durability. Follow our care instructions to maintain performance and fit.

Yes. All products are machine washable. For best results, use cold water and a gentle cycle. Avoid bleach or fabric softeners.

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